1. Car Parking Fee for setup and removal, if any, will be collected at cost.

2. Surcharge applies if floor climbing or long distance travel after unloading required. Please advise any floor climbing or long distance travel in advance to allow suitable manpower! If not, setup maybe cancelled due to difficulities of setting up, and no deposit will be refunded.

3. Adult-supervision of the kid's play should be maintained at all times. The hirer accepts full responsibility for the activities that occur on and around the rental item(s). Toysland HK Ltd. is not responsible for the safety and wellbeing of the users of the rental item(s).

4. Please do not attach anything, e.g. banner, on the bouncer and toys. No SHOES, food and drink inside bouncer. All above mentioned will require extensive cleaning effort. If such happened, cleaning fee of HKD300.- will be charged. No COLOR PENS, Marker or similar pens be allowed on rental item(s) as permanent mark will be made. If such happened, fee of HKD500.- will be charged and we reserve the right to claim the loss if the rental item(s) needed to be scrapped.

5. Rented items must be returned in the same venue and condition as it is in hand-over to the hirer. Special attention should be given to all parts of item and small balls, which if scattered around or even missed, charges apply. For scattering around, collection charge HKD100 will be levied. Lost balls, individual replacement fee, HKD2.- for each ball, need to be beared by Hirer.

6. Kindly be aware that if rain is predicted on the day of the order, the toys/items rented must be arranged in an indoor location in order to ensure the safty of  your children, our staff, and our properties. The hirer must make provisions for an alternative indoor venue in such circumstances. Otherwise, the event may have to be cancelled or rescheduled.

7. Cancellation Policy: 
**Cancellations Made More Than or 7 Days Before the Event** : If you cancel your toy rental more than or 7 days before the scheduled event, advance payment can be refunded but a HKD300 administrative fee will be reduced from the deposit.

**Cancellations Made Within 7 Days of the Event** : If you cancel your toy rental within 7 days before the scheduled event, there will be no refund on deposit.

8. Bad Weather Condition:
For outdoor setting, the booking can be cancelled THREE days in advance due to weather forecast of rainy weather by Hong Kong Observatory, all deposit will be refunded. If rainy weather was forecasted on the setup day, the toys booked will not be setup outdoor.  No deposit will be refunded for same day cancellation.  Balance will be collected if setup staff arrived the venue.

For bad weather conditions (i.e. Hong Kong Observatory issues a Tropical Cyclone Signal Warning No. 8 or above, Rainstorm Signal RED or BLACK), you may choose to postpone the event to another date (subject to the toys' availability) or cancel it with full refund (without charging any administrative fee). 

9. The hirer is responsible for overseeing the safety of participants during the rental period. You are recommended to obtain appropriate and adequate insurance for the event if extra safeguarding for your members or guests is needed. Toysland HK Ltd. bears no liability for the event's participants.

10. In case of any dispute, Toysland HK Ltd. reserves the right of final decision.